GDPR Compliant

Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your personal information.

Last Updated: December 12, 2025Effective Date: December 12, 2025

Privacy at a Glance

Encrypted

Your data is encrypted in transit and at rest

No Selling

We never sell your personal information

Export Anytime

Download all your data whenever you want

Easy Deletion

Delete your account and data at any time

1. Information We Collect

Information You Provide

When you create an account and use Verbo, we collect:

  • Account Information: Email address, name, password (encrypted), and profile picture (optional)
  • Learning Data: Language preferences, proficiency level, learning goals, and conversation history with Luna
  • Progress Data: Flashcards, XP, streaks, completed lessons, and achievements
  • Payment Information: Billing details processed securely by Stripe (we do not store credit card numbers)
  • Voice Data: Audio recordings when you use voice chat (deleted after processing unless saved by you)

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent learning, interaction patterns
  • Location Data: General location (country/city) based on IP address for language recommendations
  • Cookies: Session data, preferences, and analytics (see Section 6)

2. How We Use Your Information

We use your information to provide, improve, and personalize your learning experience:

Provide Core Services

  • Enable AI conversations with Luna
  • Track your learning progress and streaks
  • Generate personalized lessons and recommendations
  • Process voice chat and pronunciation feedback

Improve Our Platform

  • Analyze usage patterns to enhance features
  • Fix bugs and optimize performance
  • Develop new learning tools and scenarios
  • Train and improve our AI models (anonymized data only)

Communicate With You

  • Send important account and service updates
  • Provide customer support
  • Send learning reminders (if enabled)
  • Share product announcements and tips (opt-in only)

Process Payments

  • Manage subscriptions and billing
  • Process refunds and handle payment issues
  • Prevent fraud and unauthorized access
  • Generate invoices

3. How We Share Your Information

We do NOT sell your personal information to third parties.

We only share your information in these limited circumstances:

4. Data Storage and Security

We take security seriously and implement industry-standard measures to protect your data:

Encryption

All data is encrypted in transit (TLS/SSL) and at rest (AES-256)

Secure Infrastructure

Hosted on Google Firebase and Vercel with enterprise-grade security

Access Controls

Strict internal access policies and multi-factor authentication

Regular Audits

Periodic security audits and vulnerability assessments

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

Data Storage Location

Your data is primarily stored in Google Cloud servers located in the United States. If you are accessing Verbo from outside the US, your information will be transferred to, stored, and processed in the US where our servers are located.

5. Your Privacy Rights

You have control over your personal information. Depending on your location, you may have the following rights:

Access Your Data

Request a copy of all personal information we hold about you

β†’ Go to Settings β†’ Privacy β†’ Export Data

Correct Your Data

Update or correct inaccurate information in your account

β†’ Go to Settings β†’ Profile to edit your information

Delete Your Data

Request deletion of your account and all associated data

β†’ Go to Settings β†’ Privacy β†’ Delete Account

Opt-Out of Communications

Unsubscribe from marketing emails and notifications

β†’ Click "Unsubscribe" in any email or adjust Settings β†’ Notifications

Restrict Processing

Limit how we use your data in certain circumstances

β†’ Contact us at privacy@learnverbo.app

Data Portability

Receive your data in a machine-readable format

β†’ Go to Settings β†’ Privacy β†’ Export Data (JSON format)

How to Exercise Your Rights

To exercise any of these rights, you can:

  • β€’ Use the self-service tools in your account Settings
  • β€’ Email us at privacy@learnverbo.app
  • β€’ Contact our support team via the chat widget

We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for the website to function. These include authentication, session management, and security cookies.

Analytics Cookies

Help us understand how users interact with Verbo to improve our services (Google Analytics, Vercel Analytics).

Preference Cookies

Remember your settings like language, theme, and display preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality. Learn more in our Cookie Policy.

7. Third-Party Services

Verbo integrates with the following third-party services. Each has its own privacy policy:

Google Firebase

Authentication and database

Privacy Policy

Stripe

Payment processing

Privacy Policy

Google Cloud AI

Language AI and speech services

Privacy Policy

Vercel

Hosting and analytics

Privacy Policy

8. Children's Privacy

Verbo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@learnverbo.app and we will delete it.

For users between 13-18 years old, we recommend parental supervision when using our services.

9. International Data Transfers

Verbo operates globally, and your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Partnering with service providers certified under relevant frameworks
  • Implementing technical measures like encryption and access controls

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts

Your data is retained for as long as your account remains active and for a reasonable period after to allow reactivation.

Deleted Accounts

When you delete your account, we permanently delete your personal data within 30 days, except where we must retain it for legal or security reasons (e.g., payment records for tax purposes).

Voice Recordings

Temporary voice recordings are automatically deleted after processing (typically within 24 hours) unless you save them to your account.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We Will Notify You:

  • β€’ By email for significant changes that affect your rights
  • β€’ Via a prominent notice on our website
  • β€’ Through an in-app notification upon login

Continued use of Verbo after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Company

Dawn Web
Brazil

We typically respond to privacy inquiries within 48 hours.

Your Privacy is Our Priority

We're committed to protecting your data and being transparent about how we use it.